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Meet The R3finery
Meet Kohr Method
Kohr Method is focused on helping people move better and live well at every stage of life. Founded by co-owners Emily and Prima, the studio blends Pilates, barre, bounce, strength training, yoga, and pre- and post-natal offerings into a thoughtful, client-first experience.
What started as a functional fitness space quickly evolved into a broader mission: to build a community grounded in lifelong, inclusive wellness. That mission required more than just great classes — it demanded strong operational systems to support growth.
The challenge
Emily and Prima knew that consistent, predictable income was key to long-term growth and achieving their vision. In their first year using Momence, they doubled monthly recurring revenue and set an ambitious goal to double it again the following year.
Reaching that goal depends on more than just bringing in new customers. Retention is critical. Every customer interaction matters to convert intro offers into memberships and keep existing members engaged and coming back.
But with growth comes an increasing number of customer inquiries and requests. To better serve customers, Kohr Method hired a Studio Manager and brought on a virtual assistant for five hours each weekday. On top of that, Emily’s mom was pitching in, spending around three hours a day supporting client needs.
And while the team had support systems in place, they weren’t always fast or seamless.
“With manual processes, things can fall through the cracks,” shares Emily. “Requests can sit in the inbox and not get actioned right away. People forget, and that can be frustrating for the client.”
Beyond this, every hour spent chasing emails was time taken away from initiatives that could really move the business forward like delivering an exceptional in-person experience for Kohr members.
The solution
Because all of Kohr Method’s customer data, policies, and class descriptions were already inside Momence, getting started with AI Inbox was simple. The AI was able to jump in and support right away.
“We gave it our brand voice and instructions, and it sounded like us, like a real team member,” says Emily. “That was really amazing.”
Before using AI Inbox, handling membership freezes and cancellations was a manual headache. Members filled out a ClickUp form, which Prima reviewed weekly. Responses were often delayed, leading to client frustration, and the team spent valuable time untangling refund requests or investigating billing confusion.
“It wasn’t efficient and it created a lot of friction for the customer,” Emily shares. “Now, those requests are handled in seconds, which has improved our level of service and significantly reduced the amount of refunds and class credits we’ve needed to process.”
As AI Inbox took over the day-to-day requests, Kohr Method was able to phase out their virtual assistant and bring those hours back in-house.
“Now our team can focus on what lights them up,” says Emily. “Connecting with clients, building community, and making the in-person experience even better.”
The impact
Since implementing AI Inbox, Kohr Method is saving over 15 hours a week — time that has been directed toward strategic growth and delivering a more elevated in-studio experience. The shift also saved the studio approximately $2,000 a month by consolidating support internally.
Before, customer inquiries could sit for 24–48 hours and complex actions often took a week or more. Now, they’re handled in just 10–14 seconds, a ~99.99% improvement in response time.
“Our community loves how fast we get back to them,” says Emily. “Those minutes before class are especially critical if someone writes in needing immediate attention. Now we never have to worry about missing an important message.”
AI Inbox has also increased the number of clients the team can support at once, without adding headcount. By removing the weight of repetitive admin work, it’s helped the team operate more efficiently and intentionally.
